36% is the future of
how communications,
brand and creative
teams work together.
We are in danger of AI-ing away the reasons clients call us in the first place.
AI has moved faster than our ability to make good decisions about it. The race to automate everything and the quiet worry that we're hollowing out the things that made the work worth trusting — both feelings are right at the same time.
What separates good work from forgettable work now is judgement. Knowing where AI helps, where your taste has to lead, and who you are when you use it. That's not a tool problem. That's a thinking problem.
Thirtysixpercent is the maximum you should let AI do the work for you. A little less than half, a little more than a third. We made that boundary up — because there are no boundaries. This is what happens when we find yours.
"The organisations that succeed with AI won't be the ones with the most tools. They'll be the ones who were clear about who they were before the tools arrived."
We're on a mission to help teams work out when to use AI and when to think. Skills to find your feet. Boundaries to keep you safe. Tools to actually get moving. Start wherever the pain is loudest.
Not more certain about AI. More certain about themselves. That's the difference a framework makes.
"Thanks to Ben and Sam, we have boundaries now. Real ones, that the team wrote themselves. The AI does what it's supposed to. We humans do the rest. It's the first time I've felt genuinely confident that we can move forward without AI creeping in where it shouldn't."
Nat Placko, Global Brand Director, Intrepid TravelThings we are thinking, making and doing to shape the worlds we want to live and work in.
Or read on Substack →
Former CD at Clemenger BBDO. Consultant to VicHealth. Co-creator of TAC "It's People Like Us" with Academy Award winner Eva Orner. Generative AI lecturer at RMIT. 25 years making technology feel human.
Systems change for TAC, VicHealth, WorkSafe. Creator of Australia's first AI social-justice campaign — awarded by the UN. Led Marriage Equality strategy. Makes complex systems move.
The AI consulting space is flooded with people who've never written a brief or turned an insight into creative work that actually works. We have. Talk to us. Ready, Set, Go are starting points — but you can begin wherever it hurts most.
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